Baby and Child Clothing Shopping | Unique Hand Finished Garments
Joven Hand Finished Garments, clothing for your baby and child

Shipping and Returns Policy



In-stock orders placed by 6:00 PM EST will generally be shipped within the next three business days. In the case of orders made by check, orders will be shipped on the following business day after payment clears. Customers are urged to be aware that this is a guideline meant to be used as an aid in placing orders and there may be rare occasions where this turnaround time is not sufficient to fulfill an order.

All packages are sent Priority Mail via USPS with Delivery Confirmation. The following chart details Joven's Shipping & Handling Charges for the US, excluding Hawaii and Alaska. Customers having orders shipped to Hawaii, Alaska or Internationally will be notified of shipping charges via e-mail.


Order Amount
Shipping & Handling Charge
$0.00 - $50.00
$50.01 - $100.00
$100.01 - $200.00
$200.01 +
*FREE SHIPPING on orders over $200.00, excludes orders shipped to Hawaii, Alaska and Internationally.


Returns Policy

All returns must be pre-approved and issued a return code. I will not accept any packages for return without a return/exchange code. This code is provided once the customer contacts me about a return/exchange. Any packages arriving without issuance of a return code will be sent back unopened. To request a return code customers must e-mail me stating whether this is an exchange or refund request and the reason for the return/exchange. The customer is responsible for return shipping in all cases except in the event of product defects or I have made a mistake on the order. Any additional exchanges based on the same order will be subject to shipping charges. ALL SALES ARE FINAL ON DISCOUNTED ITEMS, no returns or exchanges.

Joven makes every effort to ensure customer satisfaction. In the event of product defects, I will gladly honor requests for refunds provided that products are returned within 30 days of shipment arrival.

All products except for Joven Knits may be returned within 30 days of shipment arrival for a full refund if they are unused and unwashed* and have been issued a return code. ALL SALES ARE FINAL ON DISCOUNTED ITEMS.

Since diapers must be washed before use, I recommend only washing 1 diaper the required number of times to achieve full absorbency and then seeing if such a diaper will be satisfactory. If it turns out that it isn't, it will be very simple to return the unwashed ones for a refund.

Because Joven Knits are made to order, they can only be exchanged for another size or color as long as they have been returned unused and unwashed*. A store credit may be issued at my discretion and in such cases Joven will charge a 15% restocking fee.

Gift Exchanges

If you have received a gift purchased from Joven and would like to exchange it for another size or color you are allowed to exchange it once without being charged for shipping (provided that the item is unused and unwashed). Any future exchanges based on the same order will be subject to shipping charges. Packages must arrive within 30 days of initial contact in order to be eligible for exchange.

* Joven's definition of unused and unwashed: Not washed, as well as free of excessive wrinkling, lint, hair, perfumes, dirt or stains in original packaging with complete instructions.

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